The U.S. Department of Transportation (DOT) has introduced new regulations requiring airlines to provide more dignified assistance to passengers with different abilities, with particular attention to those using wheelchairs.
Airlines will be required to ensure safe and timely support during boarding, deboarding, and connections. This decision follows an increase in complaints regarding delays and inadequate attention to the needs of travelers with reduced mobility, as well as a $50 million fine imposed on American Airlines for repeated violations of the regulations.
Additionally, employees and contractors who physically assist people with disabilities will be required to undergo annual training, including practical exercises. This training must be completed by June 17, 2026.
Transportation Secretary Pete Buttigieg emphasized the importance of meaningful actions to ensure all passengers receive fair treatment.
According to the latest report from the DOT, about 1% of wheelchairs and special mobility devices were damaged during trips in September. The new regulation also introduces measures to address these damages, including loaner equipment and greater protection in cases of loss.
Although major airlines such as American Airlines, United Airlines, Delta Air Lines, and Southwest Airlines have already published information on their websites regarding services for passengers with “special needs,” the ongoing rise in complaints highlights the need for even stricter measures and more thorough oversight.
