Last week, thousands of AT&T customers were left for hours without service when the network suffered a considerable outage.
Now, the Dallas-based company says it will be giving affected users $5 each to compensate for the cellphone network outage.
“For the portion of consumers and small business customers most impacted by the outage, we are automatically applying an account credit to compensate them for the inconvenience they experienced,” Chief Executive of the company, John Stankey, said in a letter to employees on Sunday.
On its website, AT&T announced that customers will get the $5 credit on their account within two billing cycles. The credit does not apply to AT&T Business, prepaid service, or Cricket, its low-cost wireless service.
The cellphone network provider also said that prepaid customers will have options available to them if they were impacted, although it has yet to elaborate on what those options will be.
Beginning on Thursday morning, the outage knocked out cellphones for thousands of users across the U.S. before it was eventually restored.
AT&T has attributed the incident to an error in coding, without expanding much on the details of this, and also claimed it was not the result of a cyberattack.
